[Resolved] Snapdeal.com — Samsung galaxy j2 pro

ShrikanthrDubey

from Delhi, Delhi

Address:

Allahabad, Uttar Pradesh, 211002

I have bought a Samsung Galaxy J2 Pro mobile from Snapdeal and he delivered me a defected device which home key is very loose and not working properly.
Now he picked my device for replacement and still my item not reached to snapdeal but today he has sent me a message that device not meet their quality check criteria.
Pls suggest what can I do...??

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May 12, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 15, 2016

Updated by ShrikanthrDubey Please Help

Nov 15, 2016

Updated by ShrikanthrDubey Home key of this phone is very loose and not working properly.
now snapdeal is playing with customers in wrong way, I want to do something for this fake deal, please help...

Nov 15, 2016

Updated by ShrikanthrDubey I am waiting...

Nov 16, 2016

Updated by ShrikanthrDubey OK..

Verified Support

Nov 17, 2016

Snapdeal.com Customer Care's response Dear ShrikanthrDubey,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 28, 2016

Updated by ShrikanthrDubey the same product have sent to me by snapdeal and I have not accepted that because that was a defected device which sold to me by snapdeal. my issue was that the home key of that phone was very loose and not working properly. But the snapdeal quality check team was checking compatibility of the device with other device and and rejected in quality check without asking to me and my satisfaction on the issue.
My issue is home key is very loose and they are checking the compatibility of the device and declined replacement.
please help me on this issue.