[Resolved]  Snapdeal.com — send a defective product karbonn a108 grey. now deny the seven day's refund policy of trustpay

May 25, 2019

Updated by arunava chowdhury1234567890 They did not pick up the product yet . They suggested me to visit to a service centre for look into the product. Any problem in that they would picup the product.They gave me 15 day's time for that. When I went to a service centre of karbonn they told me the product is outdated and one slim sot is damaged and still sold by snapdeal and they denied to give me any certificate for that . When I informed snapdeal about that they told me return request is closed although I regularly informed them the whole matter . I have every documents they send me .If required I can send you. If they would not provide any arrangement to pick up the product then take strong action against them for harrasing and cheating customer and denial their seven day's return policy because they are the number one cheater and frauder in online business.

May 29, 2019

Updated by arunava chowdhury1234567890 Snapdeal forced me to go to a service centre of karbonn to issue a certificate containing their stamp. The service centre demanding Rs 100 for that. Why should I pay that without any reason. Take suitable action and steps that snapdeal should pick up the product without harrasing me and inform me accordingly.

Jun 04, 2019

Updated by arunava chowdhury1234567890 Anyhow I got the certificate from the Karbonn mobile service centre I sent it to snapdeal within their time limitation of fifteen day's on 31.5.19 to pick up the defective product but still there is no response from snapdeal in spite of repeated reminders. Please take strong action against them because nowadays they are cheating, harrasing, frauding customers in a large extent and denying the fundamental policy in online business of trustpay.

Jun 04, 2019

Updated by arunava chowdhury1234567890 I now submit the certificate obtained from karbonn mobile service centre . I sent it to snapdeal on 31.5.19 within the time limit of 15 day's but surprisingly still no response from them . Take strong action against snapdeal for harrasing customers to a large extent and denying basic fundamental policy of online business.

Jun 04, 2019

Updated by arunava chowdhury1234567890 The following was sent by snapdeal on 18.5.19 for this I sent the certificate within 15 day's but still no response from snapdeal . The contents sent by snapdeal is below:

Please visit a service center to get your Karbonn A108 Grey repaired
Yahoo
/
Inbox

[protected]@snapdeal.com <[protected]@snapdeal.com>
To:
[protected]@yahoo.com

18 May at 12:17 pm


Hi ARUNAVA,
Please visit (Karbonn)’s service center to get your Karbonn A108 Grey repaired.

Your purchase has a manufacturer warranty which requires you to visit (Karbonn)'s service center if you face any issues with your item. Make sure to provide them a copy of your invoice. Here are the service center details:

Contact No :[protected]

If the service center is unable to resolve your concern, please reply to this email with a certificate obtained from them within 15 days. The certificate should contain the following information:

1. Detailed comments by the service center
2. The service center's official stamp/seal
3. Your item's IMEI/serial number

We shall wait for your response and would urge you to send the same within the next 15 days. In case it is not shared in the next 15 days we shall consider that you would like to continue with the product and will close your request for return.

In case you don't have the item's invoice, follow these simple steps to download it:

- Go to My Orders
- Click on 'Get Invoice' against the relevant item

If you require any further assistance, we'd be glad to help you.
Order ID: [protected] Reference number: 57110947
Placed on: 7/5/2019 8:00 PM Issued on: 16/5/2019

Thank you,
Team Snapdeal
Returns and replacements are simple with our
Easy Returns Policy

Jun 10, 2019

Updated by arunava chowdhury1234567890 sir,
Snapdeal had sent the following on 5.6.19 but the amount has not been credited to my account still now. . Everything was confirmed over phone and snapdeal assured me the amount would be credited within 1 or 2 days but surprisingly it is not credited to my account still now. snapdeal promised me I need not have to send email once again but surprisingly no response from their end after that telephonic talk. How can they promise me the whole matter. Please force them to send the amount without any delay and without any excuse. The content sent by them after the telephonic talk is the following:


Dear Arunava,
Thank you for contacting Snapdeal.

This is with reference to your email dated 5-June-2019 regarding the return status for your Karbonn ( 4GB and Below, 256 MB ) Gray.

As per telephonic conversation, we have received brand denial letter and have escalated this issue to our concern team and will resolve this concern on urgent basis. Our concern team will get back to you, kindly wait for the same.

We are working on your concern for your order and it's under investigation.
Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.

We appreciate your patience and co-operation in this regard.

Thank you,
Team Snapdeal

Issued On: Thu, 16 May, 2019 Reference number: 57110947

Aug 18, 2020

Updated by arunava chowdhury1234567890 The company took away the product and refunded the amount. Therfore complain had been resolved