[Resolved] Snapdeal.com — skullcandy inkd s2ikdy | |||||
I ordered the earphone and received them on november 22nd. The quality of earphone was not good. I went for return/ replacement. I received a message on november 23 saying pickup today: hi shubham jod, your skullcandy inkd s2ik... Will be picked up today by singarapu sateesh babu: [protected]. Please keep it ready with all original packaging and tags. Track your return request on the snapdeal app - www.snpdl.in/jotnih3xb. but the agent never turned up to me. After calling several times he said he will come on saturday for the pick up. All of a sudden on monday i received another messege saying pickup update: hi shubham jod, our courier couldn't pick your skullcandy inkd s2ik... Due to incomplete address. Update the address at snpdl.in/joxp5z8ze. Please reply within next 48 hours to avoid cancellation of your return request. One small logic here is when you can deliver the product to correct person at correct address how can you say that the address is incomplete for pick up. When i call the same person to get the update he says he is not the person to pick up the delivery, he was harsh and used vulger language with the customer. There is no proper customer service by snapdeal. We can not contact the representative. When we call at +[protected] we only get options. I want to raise an escalation on the agent singarapu satheesh babu as his language was inappropriate and i want my product to be pickedup as early as possible. Was this information helpful? | |||||
Jan 4, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal | |||||
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