[Resolved]  Snapdeal.com — Snapdeal delays product pick-up for refund, nuvoex couriers is as bad as it can get

Address:	400094
Website:	www.snapdeal.com

Order id: [protected], placed on 12 oct, 2016,
Prestige paf 1.0 airfryer
Refund request ticket id: 33548213

I had ordered this prestige airfryer paf 1.0 placed on 12 oct 2016, which was delivered to me by 21st october 2016. the packing was not in good condition as there was only a thin layer of bubble wrap over the box. when we powered up the item, the fryer started showing "e1" on the display with consistent beeps, the touch display stopped responding too. i had immediately booked a return and refund, the item was duly packed in original condition with all accessories. the snapdeal given the refund request ticket id: 33548213, and intimated to me that the courier agent nuvoex will pick up the item within two days. don't know which planet snapdeal is located, i'm sure they are not on earth as it is been more than 12 days, the item lying with me. reminded snapdeal afew times through their torturous customer care (listening to their offer and getting to a person to talk to is the real torture). even contacted nuvoex about this. but the pick-up never happened. the amount i spent is with snapdeal trapped for literally 25 days now (i wonder how much interest snapdeal would be enjoying by keeping the money of cancelled and returned items!). i want the item to be picked asap and my money to be returned immediaately.
Hope this will not fall into deaf ears
Thanks and regards
Ajmal