[Resolved] Snapdeal.com — Snapdeal delivered wrong product and no follow up.Also making fool to the customer

dheeraj10

Address:

Pune, Maharashtra, 411027

Snapdeal delivered wrong product and no follow up.I have asked for refund but no response from Snapdeal.

They schedule a service engineer visit but no one has visited.even help center is also not responding.

Snapdeal is also updating the date and time whenever we check the status of order number.

It update the status with latest date and time so that consume will be in false impression that some thing is going on.

Please see the date and time of Status:

Service visit scheduled Request :Last updated at 11:54:23 AM, Today

I have attached a screen shot which show that how snapdeal is making fool to the customer.

Order Number:[protected]

+4 photos

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Jul 12, 2017

Complaint marked as Resolved

I got the call and email from the company after registering my complaints in Consumer forum portal. Call from Gurgaon number register in Company site. Email is also from [email protected]

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Snapdeal.com Customer Care's response Dear dheeraj,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Jul 12, 2017

Updated by dheeraj10 Thank so much, I have got my refunded amount.

Thank you Consumer Complaints team to understand my grievances and passed the same to Snapdeal.

Verified Support

Jul 13, 2017

Snapdeal.com Customer Care's response Dear dheeraj,

Thanks for sharing the acknowledgment. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

abdul waheb

from Dhuburi, Assam

I have ordered a 14 ltrs capacity car washer appliance vide order id-[protected] at a cost of Rs 5024.00 through cash on delivery system . The ordered items has been delivered to me on 8-7-2017 . After taking delivery when I filled the bucket with water for testing purpose, found heavy water leakage through the bottom of the bucket, just below the D.C motor chamber where 2 nos small holes are exist and could not test the items . Now what I will do with this defective items and which breaks my faith on online shopping system . I hope it may bring the attention of the authority and do the needful action so as to rectify/replace the items as soon as possible which will be helpful to increase my faith on the online marketing system . The undersigned may Please be contact on the mobile no-[protected], email [protected]@gmail.com .

Snapdeal.com Customer Care's response, Jul 10, 2017

Verified Support

Dear Abdul,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal