[Resolved]  Snapdeal.com — Snapdeal item not received-cheat--item tracking unavailable--Customer Care behaving wrong

Address:

Thiruvananthapuram, Kerala

Snapdeal order number:[protected] 27th, December 2014 Ordered an HP runner backpack from Snapdeal.com on 27th December.Eventhough they said that they will dispatch it in 1 business day, they actually took 3 business days to ship the item---FIRST CHEATING On 31st January, they showed that they have shipped it by Bluedart-Kerala courier and gave me a tracking number.Even after 10 days of ordering and repeated requests to customercare, Snapdeal cant even predict the current status of my product.Now they are changing the estimated days of delivery from 1st JAN, to 3rd JAN, then 5th JAN and now 10th JAN. When I said them to cancel my order, then they said that they couldnt do that as the item is already shipped.And if I dot need it, then I can refuse it at time of delivery and they will refund my money.But the actual situation is that Snapdeal cant even deliver the item and so I cant even refuse it and obtain a refund.I strongly doubt if my item is lost during shipping and that is why they are playing before me. On the Bluedart courier tracking page, when I choose reference number and give the tracking number(AWB number)given by snapdeal then I am getting an invalid number screen.I choose "reference code" then it displays some details showing that the order is already delivered at somewhere at JAIPUR on 1st January.I cant understand how this is possible, as the address was actually given to TRIVANDRUM, KERALA. I strongly doubt both Snapdeal and Bluedart as they are repeatedly being silent infront of my repeated queries. Attaching bluedart tracking screens here. What I want to have now is a refund and cancel my order because Snapdeal didnt keep their promise of dispatch day or shipping within 4-7 business days.As on 7 th January I havnt got my product or got any informaton regarding it. Ajai Haridas Trivandrum, Kerala