[Resolved]  Snapdeal.com — Snapdeal replacement problem

Address:

Mumbai City, Maharashtra, 400079

I have ordered Samsung evo 32gb memory card from snapdeal and i received the product on 15th march. As i open the product i have seen that the product was fake. So i have immediately put the product for the replacement. On 16th march a courier service have received a product from me for the replacement purpose and i have received a message from snapdeal that your product have successfully picked up. But its have been 12 days i haven't received my product yet. I have mail snapdeal team 5 to 6 times about my product replacement problem and even not get response once. So i have call snapdeal customer service executive on 23rd march. Service executive have said me because of some details have not uploaded you have not received the product but you will be get it in 2 days. So i have waited for 2 days and still have not received the product. So on 26th of march i have made a call again to customer service executive and they said because of 2 bank holidays in between the details have not updated so you will be getting your product and details will be update soon and u will receive a sms and your replacement process will start. But no details update and and i haven't received the sms. Since after 6 mails and 2 calls to customer service executive snapdeal have not taken any step for my product replacement. So need your help for replacement because i have already paid the money for this product.