[Resolved] Snapdeal.com — Snapdeal sends duplicate products and worst customer support team!!

pkspraveen

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560085
Website:	www.snapdeal.com

I have purchased Samsung Galaxy S Duos S7562 Original Battery 1500 mAh EB-425161LUCINU under Snapdeal..
Order ID : [protected]
But within a month battery was not working and I took that original battery to Samsung service center, the address which was provided by Snapdeal..
When I went to service center, it was awkward situation for me when they said, it's a duplicate battery!!
I called up Snapdeal higher level customer care and sent an email to [protected]@snapdeal.com..
This email id they have given me as escalation department..
Which is DAMN WASTE!!
I had raised a request on July 26th and its August 12th now.. Still no proper response or communication..
From 15 days they are telling pickup will be done and amount will be refunded..
But no response..
SNAPDEAL IS SENDING DUPLICATE PRODUCTS TO THE CUSTOMERS AND THE CUSTOMER SUPPORT TEAM IS DUMP!!

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Sep 18, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by pkspraveen Even though I had informed through email that I will raise the query on consumer complaint website, support team never concerned about customers..

Verified Support

Aug 12, 2016

Snapdeal.com Customer Care's response Dear pkspraveen,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Aug 12, 2016

Updated by pkspraveen I guess, same team(which I mentioned in the complaint) is working from so long for a simple issue.. LOL!!!

Verified Support

Aug 12, 2016

Snapdeal.com Customer Care's response Dear pkspraveen,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Aug 12, 2016

Updated by pkspraveen When you guys call, you ask for time.. Yes, I can give you days/weeks or months.. But when I ask for the confirmation email, you guys are silent.. Why?? Are you people not enough confident??
Continue this for few months, so that battery expiry date will get complete..

Verified Support

Aug 13, 2016

Snapdeal.com Customer Care's response Dear pkspraveen,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Aug 16, 2016

Updated by pkspraveen Snapdeal!!,

Just wait for another 9 more days, my Ticket will celebrate 1 Month and SNAPDEAL FAILS TO PICKUP A PRODUCT!! Waw!! thanks for the great support!! This will be my last product from snapdeal.. We have 1000s of options in market not only snapdeal...

Verified Support

Aug 18, 2016

Snapdeal.com Customer Care's response Dear pkspraveen,

Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest.

Regards,
Team Snapdeal