[Resolved]  Snapdeal.com — Specification displayed was CDMA + GSM and the product delivered was LOCKED FOR MTS

Address:

Mumbai City, Maharashtra

Ref : snapdeal complaint Number 5664959.


Dear Sir,

I would like you to make aware about the sequence of events;

1) I checked the specifications on the site for my Reliance CDMA simcard

2) the specification and name of product was mentioning dual sim CDMA + GSM (not mentioning anything about LOCKED FOR MTS) hence I ordered the product.

3) When i received delivery i found that its LOCKED FOR MTS which was not useful for me.

4) I immediately checked snapdeal site and re-confirmed the specifications. then also it was not mentioned about the MTS.

5) So I complained to the snapdeal about it. they took 3days to revert.

6) Meanwhile the website was updated with the specifications mentioning that the phone is LOCKED FOR MTS. Even the product image was updated (earlier it was black and it was changed to white) the rate of product was also updated.

7) after that they came up with excuse that the specification available on their site are exactly same with the product delivered so the complaint cannot be considered valid.

my query is;

specification and other data was updated by their team and they only saying that the specifications are right so they cannot accept the complaint. they said the product number ordered was delivered but my argument is not for
the product number. i was cheated by snapdeal by showing false specifications. My complaint is about the wrong specifications displayed by them on the date of purchase. I requested their tele-calling executive to check the
specifications on the date of purchase or they can check the truth with their back-end team who updated the data but they refused to do so and said the specifications showing as on today on their website are valid.

how can they consider the updated data as a valid data when my argument is about the previous data.

I request you to pls look into the matter again and check the correctness. If you could check the specifications of the purchase date you will come to know the cheating.

my money is stuck.. Product is of no use... and neither they are giving any cash credit to purchase anything else.

Pls help me.

thanks and regards,

Nilesh Dhadve
mobile : [protected]