Snapdeal.com — Tenda N301 router problem

Address:

Pune, Maharashtra

Hi I have purchased tendaN301 router from snapdeal. Your order ID: [protected] | Order Placed on :[protected]:02:01 Suborder Number [protected] This router is not working now. I called snapdeal customer care who asked to call Tenda service center. I sent note to tenda service and and they said that they don't have service center and asked to get replace router from seller. I contacted to snapdeal who are not entertaining me. Please either replace faulty router or give me money return back credit Rs in snapdeal account. Below is mail from tenda service, On 03/26/2015 07:47 AM, [protected]@tenda.com.cn wrote: > Dear customer, > Thanks for contacting us! I would like to help you solve the problem. > you can contact them by yourself, we don't have the power to deal with the RMA.I think the seller have make sure the products' quality.so if it is in warrety, the seller will replace it for you. > > If you need further support, kindly let us know or click the following link for FAQ or installation Video > http://www.tendacn.com/tendacn/Support/Question.aspx?TagId=57&catId=75 ; > http://www.tendacn.com/tendacn/Support/Video.aspx?TagId=91&catid=80 > > Best Regards! > > Tenda Technical Support ||Website：www.tendacn.com > > Email： [protected]@tenda.com.cn | > > 说明: C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\image[protected].png SHENZHEN TENDA TECHNOLOGY CO., LTD > > Tenda Technology Tower, Int’l E-City, #1001, ZhongshanyuanRoad, Nanshan District, Shenzhen > > > > > From: Tushar Deogharkar > Date:[protected]:14 > To: [protected]@tenda.com.cn > Subject: Re: Tenda N301 > Hi > > Local reseller now allow to replace which is under warranty > Please help > On Wed, Mar 25, 2015 at 1:33 AM, [protected]@tenda.com.cn <[protected]@tenda.com.cn> wrote: > > Dear customer, > Thanks for contacting us! I would like to help you solve the problem. > If you make sure the router is bad, you can contact the seller and discuss about the replacement if it is in warrenty, we don't have the service center to fix the router, sorry for that. > > If you need further support, kindly let us know or click the following link for FAQ or installation Video > http://www.tendacn.com/tendacn/Support/Question.aspx?TagId=57&catId=75 ; > http://www.tendacn.com/tendacn/Support/Video.aspx?TagId=91&catid=80 > > Best Regards! > > Tenda Technical Support ||Website：www.tendacn.com > > Email： [protected]@tenda.com.cn | > > 说明: C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\image[protected].png SHENZHEN TENDA TECHNOLOGY CO., LTD > > Tenda Technology Tower, Int’l E-City, #1001, ZhongshanyuanRoad, Nanshan District, Shenzhen > > > > > From: Tushar Deogharkar > Date:[protected]:14 > To: support > Subject: Tenda N301 > Hi > > I purchased Tenda N301 router from snapdeal in December 2014. > Router is not working now, router unable to connect over PPPoE connection to DSL of ISP idea WI FI. > > Please help to fix it > > Thank you > Tushar > +91 [protected] >