[Resolved] Snapdeal.com — Very poor service against replacement

nksnkumar

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110041
Website:	Snapdeal.com

I purchase mobile yu yureka plus from snapdeal but there is speaker problem next day they appoint engineer to check problem. He also found problem in set.Next day they pick mobile and told me they check it in their warehouse after quality check they despatch another handset. They should take 4-5 days for this procedure. If engineer check the problem than why it will check again in their warehouse.

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Mar 31, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 22, 2017

Updated by nksnkumar I purchase mobile yu yureka plus order Id [protected] date 17/02/2017 from snapdeal but there is speaker problem next day they appoint engineer to check problem. He also found problem in set.Next day they pick mobile and told me they check it in their warehouse after quality check they despatch another handset. They should take 4-5 days for this procedure. If engineer check the problem than why it will check again in their warehouse. This is totally waste of time. I contact customers care so many time but they not listen my problem.
I am not satisfy with Snapdeal service. Long process of replacement.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear nksnkumar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear nksnkumar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal