Snapdeal.com — With motive to cheat sent inferior/defective samsung inverter air conditioner

Address:

Chennai, Tamil Nadu

My wife R. Khokilaa ordered Samsung split AC Model number AR18HV5NBWK through order number [protected] in www.snapdeal.com. The Vendor Samantar Sales and Services Pvt.Ltd. in the motive to cheat, sent inferior samsung inverter air conditioner model number AR18HV5NFWK which was also defective. In the bill sent by snapdeal.com, it is clearly mentioned AR18HV5NBWK as model number but in Inverter air conditioner, the model number was AR18HV5NFWK. I unknowingly received the product on 2nd may 2014 paying full cash on delivery. and installed it on 3rd may. Only after the installation, I came to know the the model that was received was not the item ordered. We intimated [protected]@snapdeal.com on may 5th that wrong product was delivered. No action from their side to rectify the issue. We also requested a proper bill for the same which was sent by e mail. The air conditioner later started giving loud hissing noise in the out door unit and the cooling also stopped. The vendor also failed to send a copy of his authorized samsung dealer certificate which in samsung website itself clearly states that any product that was not purchased from non samsung dealer will not carry any warranty. Even after repeated attempts to send mail to www.snapdeal.com and the vendor did not yield any results. I sent a mail to Snapdeal CEO kunal.[protected]@snapdeal.com rohit.[protected]@snapdeal.com in the hope that the faulty and wrong delivery product will be taken back and my wife's money will be refunded. But till now they are playing blame game on samsung for not providing service. I kindly request you to take necessary action against snapdeal to refund my hard earned money and take back the wrong, faulty product sent to me