[Resolved] Snapdeal.com — Wrong Product after 13 days, Order Cancelled after 5 Days | |||
Snapdeal gave wrong product (Sony Portable Charger, thank god not a Vim Detergent Bar) after 13days. they said they placed a placed Replacement order. Now, After a Week, They cancelled the order citing "Out of Stock", while the website shows product available. When asked "customer care" to revive the replacement order. He Said he cant do. When asked to forward the call to higher authority. He replies "You cant do anything sir, Accept the refund or place a new order".I say Snapdeal prevented me to pursue other festival offer deal by keeping the order alive, when they were out of stock. If the product is out of stock, they could have said in a day or two. I would gone to Amazon which offered the same product for Rs.989. That customer care guy is saying "jus pay 50more and get the product".Its been Three weeks. Now, I need the product, not the refund.How can snapdeal take the order when the product was out of stock and cancel the order after three weeks. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
1 Comment | |||
Comments
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team