[Resolved] Snapdeal.com — wrong product sent by snapdeal.com

ikhan8180

from Riasi, Jammu and Kashmir

Address:	110043
Website:	www.snapdeal.com

Snapdeal sent me the lenovo a6 laptop instead of the actual product product a9 i ordered.

I ordered lenovo a9 laptop but the snapdeal.com delovered me the lenovo a6 laptops instead of the lenovo a9.

I sent lots of emails and images of the product to snapdeal.com but they are not responding at all.

Snapdeal.com is not responding to my complaint just saying wait 24 ro 48 hours for reply but 4 days passed they never replied back.

Regarding order number: [protected]. I have aready raised the return request for this order bcoz seller has send me the wrong product. I have ordered the lenovo a9 laptop but seller send me lenovo a6 instead of a9.

I also shared the images of the product to you bit still you are not responding. Is this the way you are cheating with your customers. Tell me what i have to do.

Will you send me the replacement or not. If repacement is not possible from your ens then arrange reverse pickup and send me the refund.

+1 photos

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Feb 15, 2018

Complaint marked as Resolved

Not got resolution on time.Now i will take this product and will never ever shop again on Snapdeal.com. Thanks forever Snapdeal.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Snapdeal.com Customer Care's response Dear customer (ikhan8180),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Verified Support

Feb 15, 2018

Snapdeal.com Customer Care's response Dear Customer (Ikhan8180),

Hope you are doing well.

Our team is working on your concern and would get in touch with you at the earliest. We request your cooperation in the interim.

Regards,
Team Snapdeal