[Resolved]  Snapdeal — defective product delivered and rejected the replacement request

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

Snapdeal has delivered defective product lenovo k6 note on 1st july. I have placed replacement request on 10th july as it's having 14 days return policy. But they rejected the request by saying that it crossed 7 days return policy, and insisted to visit lenovo service centre... Then i requested again to reconsider the replacement request as it's having 14 days return policy, they accepted the request and item is picked up on 15th july. And it reached snapdeal on 20th july and from 20th to till now 25th july 10.15pm the status is not updated and it's showing, "item received at snapdeal and quality check is in progress".
By seeing the same status from last 5 days, today morning on 25th july at 9.35am i contacted snapdeal and asked the reason for delay.. Then they told me that quality check failed on 20th by saying the reason that the sim removal pin is missing in the box. I have shown all the box items to the pickup person before handing over to him..
By saying the silly reason they now rejected the request of replacement and sending back the item. And they are sending the item return today after i enquired about it even if quality check failed on 20th july. Why they're doing these 5 days??