Snapdeal — Defective product delivered. Replacement has not been processed for more than 20 days nor refund has been initiated. Amount is Rs. 26890.

Address:	110020
Website:	snapdeal.com

I had ordered Haier 40B7500 on 25th December 2015. It was delivered on 2nd of January but it had a black spot on it when switched on. On processing replacement request they took the tv back but never updated about return item and it has almost been 20 days. So the amount of Rs. 26890 has been stuck with the company for this many days. And still there has not been any update from their side. The customer care executives had committed that they'll notify about this issue in 24 hours but there has been no response.The harassment they have caused us is bordering on our patience and we want a resolution for this issue asap.
Besides the damaged product, when asked to be checked, installed by Haier, the company demanded extra 1500 Rs. for demo which was not listed on the item listings. This is how snapdeal dupes its customers. I cannot be more dissatisfied by the service and want my money back with suitable compensation.
Order ID: [protected]
Suborder Id: [protected]