[Resolved] Snapdeal — Fake promises at the time of sale

Bharath Gande

from Hyderabad, Telangana

Address:	New Delhi, Delhi, 502032
Website:	snapdeal.com

Dear sir/Madam,

I have pruchased Faber 5 Burner hob/stove from snapdeal, where the snapdeal has promised of one year manufacturer warrenty at the time of sale.

Upon receiveing the product, I have enquired with Faber, the manufacturer of the product and they have denied stating that "Faber does not provide any sort of warrenty for the products purchased online". From then, I have made almost 40 + calls to snapdeal requesting them to either provide the warrenty and warrenty card or take the product back and refent my money. But there is no action taken yet.

Request you to do needful .

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Jan 6, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 29, 2016

Updated by Bharath Gande I have already raise a complaint on 8th Nov with Snapdeal with a Reference no: 35377238, and made almost 40 + calls till date bu have not received any resolution yet. Every time I try to reach their call center they simply try to make another fake promise that "the issue is escalated and some one will call me in 24 hours from then to provide a resolution to my issue." But it has been more than 21 days since the time I raised my first complaint and they did not get a chance to fix my issue.

Verified Support

Nov 30, 2016

Snapdeal.com Customer Care's response Dear Bharath Gande,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal