[Resolved]  Snapdeal — False commitment

Address:	Mumbai City, Maharashtra, 400071
Website:	www.snapdeal.com

Hi,

I've ordered a mobile from snapdeal (Order ID: [protected], , Suborder Id: [protected]) on 23rd August 2016.

The reason I ordered from snapdeal is that, they were giving delivery to my address between 25th-27th August. And I had a plan to travel to my hometown (mumbai to kolkata) on 28th August. I got a message from them as well that my order will get delivered by 27th August.

For last 2 days (25th &26th) I've been trying to track my product on their order page. There my order is shown to be "in transit" and it is in Bhiwandi area.

Now today (27th August), the status has not yet changed. It's still showing as "in Transit".

I contacted their facebook support team, but they are saying they will look into the same and revert. I am stuck with their team in facebook, who are constantly saying, they will call me shortly, but even after repeatedly telling them of my issues, they are not even properly responding.

Now my point is, I've already paid them on credit card, so my money is gone and I'm not able to get my product today. If they have told that they have a delivery issue and couldn't deliver on promised date, then I'd have never bought this item from them.

Regards
Tathagata
[protected]
Date: 27.08.2016
Time: