[Resolved]  Snapdeal — Faulty Phone sent

Address:

Hyderabad, Andhra Pradesh

Hi my brother had ordered a mobile phone iBall Andi 4 IPS GEM Mobile Phone - White order #[protected] which snapdeal cancelleld and placed a new order#[protected] without even asking us do we still want to go ahead with the order wasting our time and the most frustrating part is we got the phone today and guess what the is a faulty one which dsnt even switch on after calling the customer care of iball they asked to contact snapdeal after contacting snapdeal i was advised to send the phone back and the refund will be credited within 24hr thats the time frame that was given to me by MANISH KUMAR ASST MANAGER...i was ok with that but to my suprise after the checking the the snapdeal SD cash account the accoung bal was showing 0rs againg i had to send mail that was not replyed to yesterday and send messages asking MANISH TO CALL ME BACK on facebook again to my suprise i was told that it would take 24 to 48hrs i waited till now still the credit is not reflecting in the account. i worte a mail i got a call back from someone named SOHAIL..tell me again that it (MIGHT)be credited by 2moro..I am really fedup, frustrated and stress out with this.SNAPDEAL PLEASE ADVISE ASAP WHAT NEEDS TO BE DONE FOR THIS HORRIBLE EXPERIANCE THAT YOU HAVE GIVEN US FROM THE START.