SnapDeal - Green Ventures — Poor quality product & ask for return/refund on snapdeal

Address:

Ahmedabad, Gujarat, 382445

Dear Sir,

Order ID : [protected]
Order Date : 24/12/2015
Delivery Date : 27/12/2015
Order From : Snapdeal
Vendor : Green Ventures

We have already complained and sent email regarding above said furniture. This is 4th mail to you plz kindly reply, as we are displeased, dissatisfied with your furniture which we had purchased through Snapdeal under order no. [protected] Date : 27th December 2015.

We have received the furniture in damaged condition, on second day I had sent return/refund request on Snapdeal website. Same day I got phone call from Snapdeal customer care and asked me this product cannot be return/refunded and offered me Rs.1000 freecharge balance for the transit damage. After 8 days it has loosing reczine stitches and seating part has gone down. The total furniture is very much delicate with useless wood sticks inside. The set is really unreliable for home. It was mentioned on snapdeal product detail page about 1 year warranty for this product, thus I have asked snapdeal to provide warranty for this product as mentioned. Even on Invoice I did not found vendor phone contact details to ask for warranty. We have purchased this product just because of our trust on Snapdeal, we don't know this vendor. We have ordered many products through Snapdeal, but this time I feel cheated and not happy.

We are not happy to have it, its enough we are not interested in this sofa set n get rid of it, we thought of a a good choice while ordering, its a total waste of our money. Kindly reply immediately and don't make us any other way to prove our trust n faith towards you.

Your's displeased customer
Nitin Upadhyay,
Mobile : +[protected]