[Resolved] Snapdeal — I got iphone with not original accessory

Hemskisna

from Mumbai, Maharashtra

Website:

Snapdeal.com

Recently i bought iphone 4s 16gb with one year manufacturing warranty subh enterprise - delhi of snapdeal.com with prepaid order but i got iphone 4s 8gb with expired warranty when i contact to snapdeal they are ready to help me and ask me to get written confirmation from apple. But when contacted to apple they told snapdeal is not authorised dealer. They have not even checked the product which they mention in buyer protection policy but rather they are not responsive and the snapdeal customer care call is not ready to listen the problem and disconnected the call.
My order id is [protected].

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Feb 23, 2022

Complaint marked as Resolved

I got my refund from snapdeal

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Snapdeal.com Customer Care's response Dear Hemskisna,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Jan 11, 2019

Updated by Hemskisna I have already forwarded snapdeal all the relevant documents which clearly shows that I got a refurbished Iphone without warranty but still they send me same message again and again. Only I have received automated reply after complaining here. There is no such helpline no. to contact snapdeal.com and now they don’t even reply to my mail. They don’t even provide me dealer details so i can contact Apple for issue. But nobody cares in Snapdeal after prepaid orders. After such experience I will never buy or recommend anyone to buy from snapdeal. They don’t have authorised dealer to sell Phones ( Confirmed from Apple India helpline no. [protected] )

Jan 13, 2019

Updated by Hemskisna It is more than 10 days but yet nobody is responding from snapdeal such pathetic company nobody cares about customer. according to trustpay policy of snapdeal say they return/refund in 7 days but its more than 10 days buy nobody care about customer and courage to contact customer for problem. They don’t reply to my mails and not even have customer helpline. They will never provide you dealer details because their sellers are not authorised to sell product ( Apple ). Never buy from snapdeal if you want authentic product. Snapdeal is a biggest fraud company with fake policies. It should’ve be banned.