Snapdeal — incomplete product activa act-32 smart 80 cm ( 32 ) smart full hd (fhd) led television with 1+1 year extended warranty

Address:	831005
Website:	www.snapdeal.com

On 23 Oct 2018 around 06:20PM, my Order ID: [protected] dated 14 Oct 2018 from SNAP DEAL (ACTIVA ACT32” Smart LED TV) delivered by Blue Dart Courier service. On receiving, it has been noticed that the cartoon package was unsealed/opened inside the wooden crate, asked to courier delivery person for the same as I got reply from him that they might have forgotten to put celefon tape. Further, on opening the cartoon package, I found Main Unit Smart LED TV (Without Brand Name/LOGO), tabletop stand (01 Pair) & 04 Nos screws & rubber bushes only in the package worth Rs. 12549/- User Manual book, Extended Warranty Card, Remote, Wall mount & Batteries not found in the package as per the order details.
Box Contents

· Main Unit

· 2 x Batteries for remote control - Not found in the package

· Remote Control - Not found in the package

· User Manual - Not found in the package

· Warranty certificate - Not found in the package

· Table top stand

· Wall mounting bracket - Not found in the package

Instantly, I informed to Snap Deal via e-mail about incomplete product package with request for a return of product/procurement of missing accessories. Since then Snap Deal sending e-mail stating that "WE HEAR YOU" by giving 24-48 hrs time & a reference No. to my correspondence. But there is no concrete resolution from them. On 26 Oct 2018 at about 10:01AM, I received a call from Snap Deal representative for my return request acceptance & product will be picked up within 2-3 days. But after few minutes I could accessed an e-mail on my mobile phone that Item cannot be picked up from my address as it is out of their service area etc. Once the item delivered to my address, can be picked up on return as well as it is with in the service area Jamshedpur. Now Snap Deal Help desk asking me to hand over the Product to courier service/Warehouse stating that my address lies out of service area which has no justification rather than provocation as they are frolicking with consumer’s desire.

Attached scan copies of correspondence & screenshot of SMS for your reference. If required...I have images o[censored]n-boxing of the product for the future reference...!!!

Sir, kindly intervene in this regard and help me out for refund of my precious amount.

Regards,