[Resolved]  Snapdeal — Lg 24x oem sata dvd writer (Gh24ns95) defective product received

Address:	Dakshina Kannada, Karnataka, 575001
Website:	www.snapdeal.com

I had ordered LG 24X OEM SATA DVD Writer (GH24NS95) via snapdeal order No. [protected] on[protected] from Mangalore.

The product was delivered on[protected]. It was already late for my use.
Since one of my relative expired in Mysore, I had to go to Mysore without delay.
I was not able to check the product. I returned on[protected] and connected the product to my computer. But unfortunately it was a faulty / defective piece. None of the CD or DVD was reading. I was disappointed.

So immediately I raised a complaint to return the product and refund my amount.
But the snapdeal executive told me that the it is not eligible for refund or replacement as it does not come under their policy. (In case of branded electronic items, brands’ return, repair and replacement policy will apply). They said that I have to take it to LG Service Center only. (It may take another 10-15 days for that as I had already experienced earlier with my another LG DVD Writer).

It will be too late for me.

But how fair is it?
I trusted SNAPDEAL and purchased the product. I didn't use it even once. They have sent me a faulty product and now giving an excuse that it is not under return or replacement policy. I feel it is a technique to to put a burden on the consumer and play safe on their side.
I request the concerned person to take back the product and to refund my amount immediately.