Snapdeal — Micromax bolt defective handset not getting refund

Address:	110076
Website:	www.snapdeal.com

Sir/ma'm
My name is sapna jha n my order no. Is[protected]. Against a handset of micromax bolt d321 cost rs - 4580
From snapdeal on november 13 but that handset was deffective as touch was not working and that was replaced under 7days policy but the problem was not end there and the another handset i got in replacement was even more worst with all over software defect n i filed a comolaint fr that too after a some days and snapdeal asked me to go to service centre and i also visited there but they just updated my phone and handed back to me but problem still continued. I again called customer care n again they send me to service centre and same process happened again what i alreat occured prior to this.
I got helpless n then frm the month of april i m calling snapdeal regulary and they promising me that they will refund my product and i should not take tension. But it is very much harrasing that they again asked me to visit service centre and again 3-4 times i went there for no reason as no solution i got yet and then they demanded for jobsheet and again went service centre for the same and mailed them the jobsheet and its been one month since they are not doing any single thing even they intentionaly disconnect my calls many time. I m totally dusturbed with this case and now my whole faith is on you and i hope for the justice. I am mentally disturbed and extremely sad and exhausted with this case and irrisponsiveness of the personnel of snapdeal
Please help me kindly provide help and resolution to my complaint
Thank you