Snapdeal — No refund for courier and delay in refund for product

Address:	110020
Website:	www.snapdeal.com

I am Siddharth Dalabehera, of Bhubaneswar and i placed an order of Philips Qt 4006 Trimmers Black And Red (Order ID: [protected]) on 2nd November'15 which I received on 9th November'15. Being unsatisfied with the product i placed a request for return on 13th November'15 where it was promised that their courier partner will pick up the item in the next 3 business days. But even after repeated calls there was no pick up even though every time the pick up was assured to me.These false assurances continued for a span of two months which also includes a number of phone calls which weren't toll-free either that really led me to spend a huge amount of money.After losing my patience, I took the pain and couriered the product on my own finally on 8th Jan'15. I got the refund of the trimmer to my bank account but didn't get the promised amount i spent on courier. I have called a thousand times for initiating the refund but i only got false assurances.

After tirelessly pursuing them, I have lost all hopes from them to resolve my grievance so I would like that you refund Rs. 200/- for courier expenses, Rs 200/- for the phone calls I had to made and an compensation amount worth Rs 1000/- for the mental pain and agony caused. I also seek an apology letter for the same.