Snapdeal — No replacement till date

Address:	506001
Website:	Www.snapdeal.com

This is my situation ordered micromax led TV on 31st March got it delivered on 4th april, booked for installation on 5th April when the technician opened the box he said panel is broken and I have raised replacement request on 5th April it's been 11 days since no one gives me resolution these are the couple of emails which I wrote to Escalation Team grievance [protected]@snapdeal.com they call me back and say it takes 1-2 business days they missed 4 Windows need support to go legal and burn them down.
Hi officer,
Complaint no : 21819106

My name is venkat ramana and I am a victim who has been repeatedly cheated by SNAPDEAL if I am not wrong, I ordered product on 31st March and received it on 4th april on 5th April when technician from micromax came for installation he found the panel is broken which also broke my heart. I have raised replacement request on 5th April according to your firm T&C I should be contacted in 24 - 48 hrs but snapdeal again missed deal twice it's been 5 days since I raised complaint and called 4 times no resolution today I spoke to nitin he said the same sorry. For your kind info your sorry doesn't make my hamburger I paid money not thanks for the product.
Hoping for a resolution officer please dnt cheat as your previous team.

Thanks & Regards,
Venkat Ramana
[protected]

Hello someone there to address dead man's voice I am waiting for an oasis in SNAPDEAL desert who can solve this waiting since 11 days for the product replacement no response y is this happening only with me no team responds no one bothers raised return pickup on 5th April and today is 16th April omg I am mentally disturbed and distressed by SNAPDEAL wasted money calling cs no help should approach court on this

[protected]