Snapdeal — No response from snapdeal.com on refund of the faulty and damaged product

Address:

Bangalore, Karnataka

I've
purchased Panasonic P11 via order number [protected] and received on
5-Mar-2014 associated with the complaint is 5371429 which was lodged
with in 3 hours of delivery of the product on 5-Mar-2014 and also
there was another case 5371541 opened against the same order for a
followup email conversation, rather than addressing the issue in same
complaint number 5371429. 1. The Phone had issue where it is getting
heated up to 42 degree when Wifi/Data internet is on. Which means the
the product is faulty and defective and heating condition is harmful
for the human skin and may cause allergies and other medical
complications. 2. Found that several scratches on screen guard and
one side of the seal of the pack was broken/tampered which is clear
indication that the seller has sent the used product. Which means
that the product is used or Physical Damaged


I
have had an email conversation as well as call in progress related to
the complaint. I was given to understand the complaint would be
attended to within 48 hours, where as I have not received any updates
past the promised deadline. Furthermore, my calls have not been well
received and/or provided with any relevant information. After several
followup via email and calls I got a call back from the support team
after 60 hours, initially they were in total denial mode and giving
various excuse such as I need get certficate about this from Pansonic
etc. Later, they have boiled down to requesting me to send photo of
the scrathes/damages. Two hours after I send the photo they have
sent a offer me of giving SD cash 500 as damage for the above instead
of refund.


Thank
you Sanp Deal for your great deal. I do not understand what this
response means. I have been in total irritation because of the
purchase that I have made from Snapdeal. I have spent atleast 5 hours
in follow up 9via email and calls). It has been more than a week I
bought the product and I am unable to use the product till now.
Firstly the product received is used one and it has defect too. How
do you expect me to use the product or settle with SD cash 500? As
per your statements in your web site, you have stated Exchange/Refund
as per your request if there is Physical Damage or Faulty or
defective. Both are the case with me. And you say that you have 100%
Quality, 100% support and 100% Customer satisfaction. In case of me
this has been a no in Quality and support; and 100% customer
dissatisfaction. I do not understand how you can give SD cash of 500
in place of purchase of a Rs10800 faulty product that has been
received. This is totally insane. I would like to tell you this
again I accept nothing less than a refund as I cannot compromise with
such faulty and used product. My wife is going to office without
phone for a week now. From our side it is fair enough to ask you for
the reverse pick up of the product and refund and not for any
compensation for the loss of money and time in follow ups and stress
went through for a week.


I
HOPE YOU GET THE POINT THAT THIS HAS A GREAT IMPACT ON THE IMAGE OF
SNAPDEAL.


Waiting
for justice
Suneel
Shankar
Phone:
+91-[protected] / Email: [protected]@yahoo.ie