[Resolved]  Snapdeal — No response regarding booking of high speed king 2 channel remote controlled helicopter as per order no [protected]

Address:	Ernakulam, Kerala, 682301
Website:	SNAPDEAL ONLINE SHOPPING

I have booked a HIGH SPEED KING 2 CHANNEL REMOTE CONTROLLED HELICOPTER AS PER ORDER NO [protected] on 31 st August 2016 . The payment was made through my credit card. I received an SMS in my mobile number [protected] that the mentioned item which I have booled will reach me between 6 th & 10 th September 2016. They have provided the courier tracking number UNISNPP6201034 . The name of the courier mentioned is Gojavas. We tried to track the courier but it is un trackable and the contact number provided on the courier website is not contactable. We are also unable to track the seller also. We tried to talk to Snapdeal customer service executive several times, but the only thing which we can get is the pre recorded message that the item is delayed and will reach as soon as possible. I have sent 3 mails regarding this to the Snapdeal help line and only response we are getting is the itme is delayed and will reach as soon as possible. As a customer I am fed up with their sevice and response, It is almost 17 days since I have booked he item and still I have no idea about my item as to when it will reach or whether it will reach. I have not seen such a horrible response from any other online shopping site. Request your support in solving this issue