Snapdeal — Order cancelled due to seller's mistake and did not get help from snapdeal

Address:	Mysore, Karnataka, 570027
Website:	www.snapdeal.com/offers/fmcg-daily-need-store

I had placed an order for a Microwave oven on 10th Feb from Snapdeal for 4790/- as per displayed on the site. Then on the same day I got a call from the seller directly asking me to cancel the order from my end as he won't be able to process it because of the less pricing of the item than they were trying to put. They said by mistake they put less price.He said if he'll cancel the order then he will have to pay 10% fine to Snapdeal plus his rating will be lowered and also the case will not be highlighted. He also told me not to inform anything to Snapdeal fearing he might get blocked by them.He wanted to be on clear side and wanted the customer to baer the loss.I told him it's not a customer's fault if he placed the order for less.The customer only orders on what he/she sees on the site, as simple as that. They should have checked twice or thrice before quoting any price but he did not pay any heed to it. He himself confessed that his own employee had quoted the price as 4790/- by mistake and he clearly refused to take any action against him. He also asked me to do with whatever I want to do in a harsh tone. His behavior was not at all genuine and the seller calling the customer directly(without the mediator party SNAPDEAL being informed about it ) is totally in-ethical and is the violation of policy of e-commerce trade.

I had called SNAPDEAL customer care many times since then and everytime I was given an assurance that the order will be processed because it's clearly the seller's fault and the order should be processed. But unfortunately my order was cancelled by SNAPDEAL(not by me) in the end, amount was refunded in a surprisingly within just 1 day and then in the end asked me to place the same item for 6660/-. I told them that I believe before flashing any price in the website for customers, the price goes through some round of cross-checks by both sides' (seller and snapdeal)website maintainance team.The case is as clear as water that if the seller himself is confessing the mistake then why the customer is being forced to suffer the loss and on top of that SNAPDEAL did not take any action against the seller in these 20days.I have co-operated and trusted SNAPDEAL customer care people everyday they asked me to wait for the next 2 days but in the end they finally said no.Yesterday they said they cant do anything for me as it was an human error blah blah. I told them that I will go to consumer court then also they did not do anything. I'm ready to place a new order but I will pay only the amount I had ordered earlier i.e 4790/- with no extra amount since it was not at all my fault. I believe they (snapdeal and seller)will pay half-half of the extra amount but I want my order back.it was a marriage gift to a close friend. Even the marriage is also happened on 15thFeb, my gift is totally ruined and plus my image too.

Therefore reaching out to u on this matter, with a hope that these sites should realize where they lack. Thanks