[Resolved] Snapdeal — Order not placed

MOHD.ASAD KHAN

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

ordered -- YU yunique mobile phone worth Rs 4999 on date 15 june 2015 at approx. 12:00pm and paid the amount by my credit card (VISA). After the transaction was complete money was deducted from my credit card account but the order was not placed and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE SNAPDEAL user ID: akhan.[protected]@gmail.com

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Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 15, 2015

Updated by MOHD.ASAD KHAN Hi, i have ordered -- YU yunique mobile phone worth Rs 4999 on date 15 june 2015 at approx. 12:00pm and paid the amount by my credit card (VISA). After the transaction was complete money was deducted from my credit card account but the order was not placed and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE SNAPDEAL
user ID: akhan.[protected]@gmail.com
Order ID : [protected]

Verified Support

Sep 16, 2015

Snapdeal.com Customer Care's response Dear MOHD.ASAD KHAN,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi MOHD.ASAD KHAN,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal