Snapdeal — privacy of customer data not maintained

Snapdeal — privacy of customer data not maintained

A Adhir1

Recently i have made a purchase on snapdeal post which i received an sms "congratulation you have become a winner in the 1st prize by snapdeal company. This valid for one day. Please contact no.- [protected] t&c apply." I knew this is fake but i still called to check. The person knew my name and that i have placed one order with snapdeal and was saying that i have won xuv 500 and will receive a call in next 1 hour. It clearly shows that data is being leaked from snapdeal. There are many such similar complaints. I want to know what action have snapdeal taken on this? Was this information helpful? No (0) Yes (0)
Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jul 27, 2020 Snapdeal.com Customer Care's response Dear Adhir, Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls. Regards, Team Snapdeal Jul 27, 2020 Updated by Adhir1 Hi SnapDeal Team, Pls do not provide such standard answers and shrug away your responsibility. Please explain how come the data is getting leaked from your side? and what action have been taken to prevent the same. Pls note incidents like these even tarnishes your Goodwill and customer confidence in Snapdeal. Hence in both yours and your customers interest it is imperative that you do a detailed investigation of the matter and update. Aug 05, 2020 Updated by Adhir1 Await update from Snapdeal on such serious customer security issues. Expect them to be very sensitive on this matter Aug 09, 2020 Updated by Adhir1 Can I expect a revert from Snapdeal? I'm absence of a responsible update from Snapdeal, I urge the authorities to take further action as it is not just about me but millions of customers whose data is getting compromised and many many customers amongst that would get pray to online fraud and be looted of their hard earned savings. With all due respect to everyone, I hope I have communicated the sensitivity of this issue correctly and elaborately. Would appreciate necessary action. to safeguard innocent people.
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Adhir1

The mobile numbers from which this modus operandi is being handled are as below..
1) [protected]
2)[protected]

They say you have won Suv and do you need Car or money and ask to deposit us the money accordingly. They also ask for important documents like Aadhar, Pan card etc.

I do not know uptill now to how many shoppers they would have looted with this modus operandi, however I request the authorities to take strict action against them to safeguard the interest of the shoppers.

Thanks a lot.