[Resolved]  Snapdeal — Problem with Returning dresses and snapdeal's irresponsible behaviour

Address:

Bangalore, Karnataka

I have placed two seperate orders on Snapdeal. I bought two dresses for my 7 year old niece. Both the dresses had poor material so I raised return request for both of them. Order details are as follows: Order 1: [protected] Item Name: Tiny Toon Pink Sleeveless Party Wear Dress Suborder No: [protected] Order Id: [protected] Order Placed on:[protected]:11:16 Amount: 1400/- Return Request - Ticket ID: 03560873, Raised on July 8th Order 2: [protected] Item Name: Hey Baby Pink Synthetic Partywear Stylish Princes Frock for Girls Suborder No: [protected] Order Id: [protected] Order Placed on:[protected]:09:28 Amount : 1125/- Return Request - Ticket ID: 03719730, Raised on July 11th One day a guy from Gojavas came and collected [Order 1] i.e.Tiny Toon Pink Sleeveless Party Wear Dress. But next day what I saw is - Order 2 - is updated in snapdeal app mentioning that it has been returned and they even refunded the amount for it, whereas i havnt returned that dress.Its still with me. The dress which i returned i.e. [Order 1] has not been marked as returned and no money is getting refunded for it. Moreover nobody is coming to pick up second dress. Despite of making several calls nothing is happening. in each and every call call center person says that we will get back to you in 48 hours but no action has been made yet. Details of complaints I made: complaint 1: 11th July - Reference No: 03719730 complaint 2: 11th July - Reference No: 03719844 complaint 3: 13th July - Reference No: 03797055 complaint 4: 13th July - Reference No: 03797213 complaint 5: 13th July - Reference No: 03719730 complaint 5: 15th July - Reference No: 03938500 complaint 6: 15th July - Reference No: 03560873 Everytime I call up at snapdeal call center they say we are extremely sorry we will get back to you in 48 hours but nothing is happening. Nobody bothers in snapdeal about customer's inconvenience.