[Resolved]  Snapdeal — Product not delivered, but company says delivered

Address:

Bangalore, Karnataka

I have recently purchased a Online Training Course from Snapdeal. The order ID is [protected]. The order was booked on April 15th. This being an online training course, I was expecting the order to be delivered in a couple of hours to my email ID, as it only involved sending out a userid and password (or a voucher) to access the course online. That was not to be. So, I raised a support request case with Snapdeal to help with an expedited dispatching on April 16th. Snapdeal CSR told me that the product was being shipped and should be received within a few days. I could not understand why it had to be delivered by postal email. As the CSR could only apologize and had no solutions to my problems, I asked him to arrange for a callback from snapdeal. This did not happen. I was tired following up, and didnt want to reason out why an online retailing company would dispatch the voucher (or userid/password) for a online course via postal mail. I checked again on April 21st and was shocked to see that the order was mentioned that it was delivered. There were no messages received that the order was being delivered. Also the order has not been delivered. I raised a case again on April 21st, and typical of snapdeal process they have told they will respond back in 48 hours, but have not heard so far. This is a very painful experience. These online retailing companies are taking a the indian consumer for a ride and it is these instances that test the qualities of a company. Considering that online retailing business will become mainstay, this kind of behavior should be severely punished so that customer service is instilled seriously in the minds of these companies.