[Resolved] Snapdeal — Product not received and money not refund

manish gurjjar

from Delhi, Delhi

Address:	Panchsheel Nagar, Uttar Pradesh, 245304
Website:	snapdeal.com

Hello sir
i am Manish gujjar from ghaziabad UP
i order a Samsung J3 mobile phone from snapdeal on date 27/aug/2016, bearing Order ID: [protected] through online payment (debit card )
i have been told by them that the phone will be delivered to me by 1st september and they messaged me that due to certain reason they unable to deliver the phone and they said to deliver it by 7th September 2016 and till yet it is not delivered to me..
now they didn't response
i tried from 1st September but customer care said wait and wait they did nothing on my complaint.
i want to file a complain against them and get my refund
thankyou.

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Sep 21, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Snapdeal.com Customer Care's response Dear manish gurjjar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 12, 2016

Updated by manish gurjjar can you please tell me a final date when you are refund my money, every time your customer care extend time

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear manish gurjjar,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Sep 17, 2016

Updated by manish gurjjar yesterday is a last day your team are promise to me till 16th september 2016 they refund my money, now today is 17th september 2016
snapdeal team nothing will do on my complain
and they not refund my money also

Now please tell me what can i do, now snapdeal all time are over
always you do a fake promise

please HELP me..

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear manish gurjjar,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal