[Resolved]  Snapdeal — Received a used laptop and snapdeal is not initiating refund/replacement

Address:

Chandigarh, Chandigarh

I got a used laptop from snapdeal and had filed a complaint against this with snapdeal within half an hour i got the laptop. Also sent them the pics as requested.
Now its been around 9 days and i have been calling these guys daily and they keep telling me that i will get a call today/tomorrow. Their policy is to get the shipment picked up within 24-48 working hours of complaint. However its 216 hours now.
I had applied for EMI using my credit card which are going to start next month. Now i have to start paying for the product that i never used. Its just lying in my almirah. I am clueless what these guys are doing to resolve my issue and also not sure if they will ever pick it up for refund/replacement.
Finally thought of taking help if you guys.

Details:
I had ordered a laptop on 12th of October and received it on 19th of October. It took them one full week!!

Item was well packed when delivered by courier service.
However when i saw the box in which the laptop came, it had BROKEN SEALS. On checking the seals it looked like they were opened since long. This wasn't expected. I should have got an untouched box without seals being opened or tampered.

Now with curiosity on mind i opened the box and took out the laptop. Laptop had finger marks.

First of all when i attempted to turn it on, it wouldn't turn on as the battery was completely discharged.
When a laptop is opened out of a new box for the first time, it always has some power that will make it run for approximately 20-30 mins without charging.

After logging into windows notice that someone already had account configured with name of "akshayravi".
Checked windows partitions and there were already three partitions.

When its a new laptop, s/he has to configure laptops on their own. One cannot login until the laptop is configured. So this was another hint laptop was used.

Overall following defects were found in the laptop:
1. Seals of the box were broken, they seemed to be broken since long time.
2. Battery was completely discharged. If it was an untouched laptop, it would have run for 15-20 mins without charging.
3. Someone had already configured a user account by the name of "akshayravi" on the laptop. This showed that laptop was clearly used by someone.
4. 3 Partitions existed on the laptop already. If it was a new one, there would have been no partitions and configuration wizard would have opened after turning on laptop.
5. Laptop had finger marked on the lid as well as screen and keyboard.

Laptop ordered:
http://www.snapdeal.com/product/sony-vaio-f15a13-3rd-gen/1494404

Payment made: 66640
Rest is the compensation amount.