[Resolved] Snapdeal — refund not initiated

aakashdubey

from Tarikere, Karnataka

Address:

Mysore, Karnataka, 570015

Hello, i have placed an order for 'prestige omega granite byk (Set of 4 with milk pan) on 3rd nov.
On receiving the product, one item was missing and the pan was scratched. I filed the return conplaint. I had to send the product as they denied return pickup from my address. I sent the courier receipt and tracking id as well on 5 nov. Since i have been getting misleading emails and notifications from the app that return pickup will be done and they have not gotten my product but on website of courier service, it is shown that product has been delivered. I am trying to talk to customer executive but can not because their website only answers through computer genrated voice.
Please help asap.
Order id : [protected]
Complaint id : 51365058
Courier tracking id : d46595491

+2 photos

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Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Snapdeal.com Customer Care's response Hi Aakash,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 12, 2018

Updated by aakashdubey Hello There, thank you for replying
I have sent the mail with attachment of screenshot of receipt of the courier service and the proof of delivery. But It has not been addressed, so I am sending it here, kindly check.