[Resolved] Snapdeal — Refund not proceeded still 15 days after return | |||
Hi Team, Worst experience with snapdeal I had received a faulty mobile phone which I had returned by courier which they told to send it through, later they were complaining that they have received empty parcel, then fortunately they got the phn in parcel don't know from where on 31st dec. But later today is 12 Dec and I have not received any of my refund accept for courier charges. Worst thing is no response to any mail on [protected]@snapdeal.com, and fake promises by customer care representative every day have to spend 10 or more rs for calling snapdeal since the no is not toll free. every day have to follow up with no response and progress over it. I really don't think I will ever again deal with "snap deal" And the updates on application is also fake with all fake dates Today on 12 they are updating as to update bank details wheras courier refund was successful, weird but true. Hope I will get justice some day My order id : [protected] Email: [protected]@rediffmail.com Regards Sandeep [protected] Was this information helpful? | |||
Jan 24, 2016 Complaint marked as Resolved Hi Team,
As I complaint I received a call very next day and the investigation started, that no was a system cal so cannot be called back. But sure this mail I'd : [email protected]
will help, and most imp is to keep on updating the complaint so they reach us back soon.
Thanks s lot for your valuable support all started moving after I posted to you guys.
Thanku so very much really appreciated
Regards,
Sandeep G Snapdeal.com customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Hi Team,
This is to update/inform that I had received a call from snapdeal stating that the return parcel received was empty. This was a big shock, as till now the track updates shows/suggest me that the parcel is received on 31st and was proceeded for quality check and later states to update the bank details as refund NEFT transaction has failed have shared the screenshot as well for reference.. As till now the concern was with refund now suddenly went on empty parcel. I think something is wrong between 31st 2015 to 13 jan 2016
Even I have received a mail asking for 1 month bank statement for investigation of refund (that means this request was proceeded for refund), but due to security reason I was asking them to share transaction reference number so will check with bank.
Also note this was a cash on delivery order, so can't see any correlation for 1 month bank statement.
Please look into this and do the needfull earliest.
Sandeep
[protected]
[protected]
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This is to update/inform that I had received a call from snapdeal stating that the return parcel received was empty. This was a big shock, as till now the track updates shows/suggest me that the parcel is received on 31st and was proceeded for quality check and later states to update the bank details as refund NEFT transaction has failed have shared the screenshot as well for reference.. As till now the concern was with refund now suddenly went on empty parcel. I think something is wrong between 31st 2015 to 13 jan 2016
Even I have received a mail asking for 1 month bank statement for investigation of refund (that means this request was proceeded for refund), but due to security reason I was asking them to share transaction reference number so will check with bank.
Also note this was a cash on delivery order, so can't see any correlation for 1 month bank statement.
Please look into this and do the needfull earliest.
Sandeep
[protected]
[protected]
Hi Team,
Still awaiting for the refund..
Not getting any resolution, as per the resolution time waited for 3 more days but only fake promises.
Please look into this and do the needful.
Regards,
Sandeep G
[protected]
Still awaiting for the refund..
Not getting any resolution, as per the resolution time waited for 3 more days but only fake promises.
Please look into this and do the needful.
Regards,
Sandeep G
[protected]
Dear [protected]@rediffmail.com
We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.
Regards,
Snapdeal Team
We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.
Regards,
Snapdeal Team
Hi Team,
Please mark this as resolved.
Thanks for the help and support finally received a refund.
Thanks a lot for the help.
Regards,
Sandeep G
Please mark this as resolved.
Thanks for the help and support finally received a refund.
Thanks a lot for the help.
Regards,
Sandeep G
Dear [protected]@rediffmail.com
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team