[Resolved]  Snapdeal — Refund of money

Address:

New Delhi, Delhi

I ordered a phillips trimmer from snapdeal .. it displayed a return policy of 7 days . now within 5 days of receiving of the product i m not satisfied with it and hence want to return it . there on the site to attract customers they say that its returning is easy i[censored] don't like the product ., i filed a return request on my order and they took my bank details also for that cause but just now i received a call from the customer care executive and he said that your product cannot be taken back as phillips is a big brand and we wont take it back once the product is opened, , , , , , i chose online shopping because they highlight things like "agar nhi acha laga to hassle free wapis ho jayega " type of things which made me think that ok let's try it then we can return it hassle free if we dont like it ... moreover in the return policy steps they havent mentioned about the call to be received regarding the product and all this stuff ... they should have written that your product will only be taken back if damaged .. y have they written that if customer is not satisfied we will take it back ...