[Resolved] Snapdeal — refund or replacement

Eniyanrock

from Tirupathur, Tamil Nadu

Address:	635126
Website:	www.snapseal.com

Respected sir/ madam,

Good afternoon, I have bought one product form snapdeal on 02.03.2017 and I have return it to the seller on 14.03.2017 . Because, the product was damaged. The product reached to the On 17.03.2017 and allso it was quality verified by the seller 17.03.2017 and approved to the refund on 21.03.2017 then, they received my transaction bank account details from me for refund process(17.03.2018). But, suddenly, they are cancelled the refund process and they are not provide for any replacement or refund still now and allso they are blocked all my account details. If I contact them they are not giving any proper response or solution to me.i have attached all the details of products with this mail to you. So, kindly, help me for replacement or refund. It's my humble request to you.

Thank you

By yours Faithfully

M.ENIYAN

Details of the product;

Order ID: [protected]

Product name: Product name:Skullcandy Smokin Bud 2 S2PGGY-391 In Ear Earphones with Mic (Red and Blue)

Reference no: 46266062

Refund process ticket id:40631802

Contact number:[protected]
Alternative number:[protected]

+8 photos

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May 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Mar 20, 2018

Nisha kalra's response I have not received my payment in my account

Verified Support

Mar 27, 2018

Snapdeal.com Customer Care's response Dear customer (Eniyanrock),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Verified Support

Mar 27, 2018

Snapdeal.com Customer Care's response Dear Nisha,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Mar 27, 2018

Updated by Eniyanrock Order ID: [protected]

Reference no: 46266062

Verified Support

Mar 28, 2018

Snapdeal.com Customer Care's response Dear Customer(Eniyanrock),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Apr 02, 2018

Updated by Eniyanrock Thay are no reply snapdeal

Verified Support

Apr 04, 2018

Snapdeal.com Customer Care's response Dear Nisha Kalra,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal