[Resolved] Snapdeal — Regarding making fool to their customers | |||||
Hi I Neha panchal has ordered one philips HP6548/00 Epiliator, ikni Trimmer combo pack for women beauty and care worth of Rs.2890. Which Should be delivered by the above company on or befor 7/1/2016 but they coudn.t able to do so and i tried to make complain on their website which is totally useless system they are not doing anything with that complaint even though i tried to call them thrice and on the third call they are saying that they have changed my delivery dates between 8/1/2016 and 13/1/2016. then i asked them to give me some compensation because i needed that product by 7/1/2016 and they are offering me just RS. 100. and their customer care staff is saying me that i am taking non sense and they said me that whatever i want to do i can do they can not anything more than that and they are saying that they do not have any compensation policy for not satisfying their customer's needs. So my humble request to the consumer forum to please take this issue in serious and provide me some guidance what shall i do next to get compensation plus product from them. Thanks in advance Was this information helpful? | |||||
Jan 20, 2016 Complaint marked as Resolved they cancel my order without notifying me and they offered me full refund so i think they do not have ny sense of business so i do not want to go ahead | |||||
 3 Comments | |||||
Comments
Hi
i am trying to things to the customer help department and they are saying that taey do not have this details in their email plus they do not have any sense to talk with the customers
so i do apologise for that i am asking consumer court because you are not doing what you have promised plus you and your company is trying to fool the people by offering product and after words not providing product plus not providing the refund of the amount what the customer has paid to you
thanks
neha
![]()
![]()
i am trying to things to the customer help department and they are saying that taey do not have this details in their email plus they do not have any sense to talk with the customers
so i do apologise for that i am asking consumer court because you are not doing what you have promised plus you and your company is trying to fool the people by offering product and after words not providing product plus not providing the refund of the amount what the customer has paid to you
thanks
neha
Hi
In pertinent to the subject order number, I ordered an " Easy Mop Genius Multifunctional Dicer Plus" worth Rs. 464 on 16 August 2016. The same product was delivered to me on 20th August 2016, but the product was received by my cousin as I was not at my home. On 22nd August, I collected it and opened it and shocked to see it in broken condition and I immediately initiated a return request. On 24th August I received a message that the courier boy will pick it up today, but none of your courier boy came. I called your customer care and they told me that your return request has been closed by mistake and they will send the courier boy again, then also no one came to pick up, I repeatedly called on 28th and 30th, but every time I was assured that courier boy will come to pick the product up, but as expected from the esteemed organisation like you, no one came. Then on 5th September 2016, I again called your call centre but this time they showed very bad behaviour and told me that the request has been closed by me and they will not get it picked up. This type of behaviour is not acceptable at all and it clearly shows that how much you people value your customers. Under consumer protection act 1986, it is a clear case of deficiency in service. And It is the last time I am requesting you to refund my money and get this broken article picked up from my premises.
In pertinent to the subject order number, I ordered an " Easy Mop Genius Multifunctional Dicer Plus" worth Rs. 464 on 16 August 2016. The same product was delivered to me on 20th August 2016, but the product was received by my cousin as I was not at my home. On 22nd August, I collected it and opened it and shocked to see it in broken condition and I immediately initiated a return request. On 24th August I received a message that the courier boy will pick it up today, but none of your courier boy came. I called your customer care and they told me that your return request has been closed by mistake and they will send the courier boy again, then also no one came to pick up, I repeatedly called on 28th and 30th, but every time I was assured that courier boy will come to pick the product up, but as expected from the esteemed organisation like you, no one came. Then on 5th September 2016, I again called your call centre but this time they showed very bad behaviour and told me that the request has been closed by me and they will not get it picked up. This type of behaviour is not acceptable at all and it clearly shows that how much you people value your customers. Under consumer protection act 1986, it is a clear case of deficiency in service. And It is the last time I am requesting you to refund my money and get this broken article picked up from my premises.
Snapdeal.com Customer Care's response, Sep 21, 2016
Verified Support
Dear nisha sarin,
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Team