Snapdeal — Request a refund or reimbursement

Address:Raichur, Karnataka, 584128
Website:www.snapdeal.com/‎

This is with regard to the order no. [protected] of In-focus M810 4G 16 GB Gold order placed by me on 11 Nov 2015(Date). I have received same on 17 Nov 2015. We would like to bring to your attention that in the subsequent weeks the mobile initially Day by day battery performance is going down and now since last week while speaking on phone automatically get switched of and i have keep it for charging for more than half an hour and this thing started happening frequently and automatically get struck.

along with that receiver problem : while speaking sound is quit low not audible for that i have on external speak.speaker order has been cancelled by us.

Since from last 4-5 days i was searching for raising complaint same i called snap deal customer care and some friends suggested to above email id. kindly address the same immediately and take necessary action for refund same.

overall mobile aesthetically good but not working properly. user interface slow response and while using its not good. i have tried to reach customer care center but its not possible for me to reach since im at above said address.

its very bad experience with snap deal and In Focus
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Dear Raghavendra Kathari

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
InFocus
4:14 PM (18 hours ago)

to me
Dear Raghavendra,

Greeting of the day !!

We have received your e-mail regarding your concern for InFocus device.

As per your concern regarding Infocus we would like to inform you that regarding your handset issue you need to visit service centre for the same if service centre is not available in your location then kindly request you to contact with other service centre which is near by your location otherwise you can contact to the seller from where you had purchased your handset.Link for the service center is given below

http://www.infocusindia.co.in/support.php.

For any more technical assistance you can contact on our helpline number [protected]

Regards,

InFocus Customer Support

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