[Resolved] Snapdeal — snapdeal worst shopping site cheating customer (product not delivered after two months and it shown delivered to me)

Roushan Jahan

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.snapdeal.com

I placed a order of miss rose lipstick on 13 september and it shown delivery date on 13-nov to 17 nov 2018. Ididnt get any details of courier or shipment details of product. I have tried to reached them many times but they dont have the customer care number also. I have sent the queries many times through their website for shipment and delivery details but i didnt get any response. This product have no option to cancel also so i waited for 2 months for delivery now i get the message on my mobile number and order update on snapdeal account that order has been delivered to me on 17th nov 2018. But i didn't get any product delivery on mention address or even no calls of courier services.
They have message me the link to track the courier but that link is not able to provide any details. This is the pathetic and worst service i ever had. Request you to resolve my complaint. I want my money back as soon as possible. And take action against snapdeal. Attaching the screenshot of order details and message that i received from snapdeal. Note i didn't get the item yet.
Order id-[protected]

+4 photos

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Jan 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Snapdeal.com Customer Care's response Hi Roushan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 20, 2018

Updated by Roushan Jahan HI,

I am getting fake calls on the name of snapdeal, they are asking me for debit card number for transferring my amount. I didnt get any confirmation email from snapdeal team to short out my queries. i received one call of CUSTOMER CARE that is registered on true caller in the name of snapdeal and they told me there is a courier misplace issue by courier services so that they refund my amount in one week but i didnt get any written confirmation after the call. But 2 fake call also i received they are asking me for debit card number.
Below is the number that i received the call [protected] that is reported as spam registered name is atm Manager another one is [protected] his name was deepak but it is registered as spam on the name of rahul sharma. and they are telling apko apka paisa chahye ya nhi chahye agar chahye to apko details btana hoga. I never ever face such kind of process to refund the amount in any online company how can i share the details on unknown number.Request you to take some strict action against this ### company. They want me to cheat again.

Waiting for your kind response
Regards
Roushan

Verified Support

Dec 01, 2018

Snapdeal.com Customer Care's response Dear Roushan,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

Regards,
Team Snapdeal

Verified Support

Dec 01, 2018

Snapdeal.com Customer Care's response Dear Roushan,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Comments

BiruSingh

from Vasai-Virar, Maharashtra

I bought a watch of 491 rs. When I received that watch it was already used so I requested my refund. They told me that they will initiate the refund in 7 day. But they didn't give my refund.

Snapdeal.com Customer Care's response, Nov 21, 2018

Verified Support

Hi Biru,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Rambabu Bind

from Nagpur, Maharashtra

I Order titan watch 5th November and received 15th November. And which was different which I actually ordered. I want round shape and silver colour but they sent me Rectangular shape .not any Which I Ordered.

Snapdeal.com Customer Care's response, Nov 21, 2018

Verified Support

Hi Rambabu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Hanumant E. Bhagat

from Hyderabad, Telangana

Actual i need Bluetooth headset but I received ear phone. So please provide me cordless headset which is connet to phone wia Bluetooth. It's wrong supply me. And send me branded cordless Bluetooth headset.

Snapdeal.com Customer Care's response, Nov 21, 2018

Verified Support

Hi Hanumant,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Prasoon Dubey

from Bhopal, Madhya Pradesh

I had cancelled my order but I am not received my refunded amount . Nothing response coming from customer care.its a fraud company.

Snapdeal.com Customer Care's response, Nov 21, 2018

Verified Support

Dear Prasoon,

Regret the experience. We've updated you on the issue. Request you to please coordinate with your concern bank and raise the dispute.

Regards,
Team Snapdeal