[Resolved] Snapdeal — they have delivered fake product.. | |
Hi, I have ordered Paco Rabanne invictus 100 ML perfume on 27th march 2018 and they have delivered me a fake product...then I registered a return request on 0503/2018 as per of their policy they revert on 48 hours but till yet today is 14/03/2018 I haven't heard from them anything.there is no provision to talk to their customer care rep because their customer care number which is [protected] is completely IVR based. Below is my order details. Order ID: [protected] (1 Item) DETAILS Placed on 27 Feb, 2018 Status: Return request registered Request Received On: 05 Mar, 2018 Regards Neeraj chaurasia Email.[protected]@gmail.com Was this information helpful? | |
Apr 16, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Mar 16, 2018 Snapdeal.com Customer Care's response Dear Customer(nchaurasia0007), We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Regards, Team Snapdeal | |
 2 Comments | |
Comments
I bought an earphone worth Rs1379. It is not working properly i.e. its damaged or it is duplicate. Now you they say that they will not return the money. Stop cheating customers and then you advertise yourself as one having easy return policy?
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Snapdeal.com Customer Care's response, Mar 16, 2018
Verified Support
Dear Vishvesh,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.
Regards,
Team Snapdeal
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In app it will taking both items, to return what to do i[censored] will not return item I will go to consumer court & complaint you of cheating
We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at help@snapdeal.com. We assure you that we will look into it and connect with you.
Regards,
Team Snapdeal
We hope your concern is resolved. Please drop us an email at help@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal