Snapdeal — Yonex Gr 303 badmonton Rackets

Website:

www.snapdeal.com

Sub: Damaged product received and seeking for return and refund. Dear sir/madam, I have ordered two Yonex Gr 303 Badminton Rackets with the order number [protected] . Today i.e., 16.09.2015 I have received the product and opened the pack and observed that the both the rackets are in damaged condition. The damages are as follows. 1. Racket number 1 in pack no.1 - there is a crack over the handle nearer to the stem connecting position. 2. Racket number 2 in pack no. 2 - the frame of the racket is in bent condition. Based on the above observed damages, it seems that the damaged rackets sent by the seller. Subsequently, I have discussed with customer care executive on [protected] number and he promised that he will arrange the return pick up by applying for return and refund request online. I have applied for return and refund request online (reference numbers: 07179287,[protected] through my registered mail ID login on snapdeal website. Afterwards, I have received a message stating that the product is to be sent by my own efforts. (Please refer the call recordings on 17.09.2015 evening between 6.00-7.00 hrs and again at night 8.45 to 9.15hrs). In my first call the customer care executive guided me how to apply for return and refund process and also promised that the return pick up is available on my registered address. Subsequently, one gentleman contacted me on 17.09.2015 at evening hours and asked me by when the product can be sent back to snap deal. I simply told that the customer care associative promised me that the product will be picked up by snapdeal courier partner and I am waiting for that. And also in subsequent calls, the persons who are talking to me, saying about the cost incurred for making courier will be paid by snap deal. If so, please clarify the following, 1. How the refunding/compensation will be done for the following activities like a. packing cost, b. efforts putting by me to pack & courier the same, c. time spent on this process, d. mental tension by receiving damaged product, e. loss of interest on the un-useful investment of purchasing this product, f. call charges of telephone calls on [protected]. 2. And also confirm me that, why the customer care service executive and the representatives from CEO desk are lying to me in giving information about return and refund process. Based on the above information, I came to know that, the snapdeal is a cheating company and discarding the damaged products available with different vendors throughout the India to the customers and making very good profits to run the company. Ultimately, the customer service adviser and also the person from CEO desk making the situation that the customer does not want to send back the product and asking my confirmation by e-mail can the return request be cancelled. The persons working in the customer care service desk and CEO desk are not having minimum common sense and sending the mails as attached herewith. Hence, I am requesting you to confirm the picking up of damaged product from my registered address and make the refunding process to me. And also, refer the call timing from [protected] to [protected] and refund the same. Subsequently, atleast two telephone calls i am receiving from snapdeal customer care advisers, but there is no link in information from person to person. the latest information is that the snap deal agreed (from CEO desk) to compensate an additional amount of Rs. 200/- other than the refunding amount for damaged product and return postal/courier charges. the courier/postal charges and compensation will be credited to my bank account and asked my bank details. After providing the bank details, the snapdeal deposited the compensating fund in the Snap deal SD account sothat the fund will be utilised in subsequent purchases. Based on the above information, it seems that the customer care advisers and also personnel from CEO desk are cheating the customers by providing wrong information and misguiding the customers to get high level of profits to the company. The result is customers are punished by online shopping with snap deal and snap deal is very greatly cheating the customers to ear money.