[Resolved] Snapdeal.com — cheated by snapdeal company by providing the product which i have not ordered and product cost is very very low as compared to my ordered product..

Irfan Jan

from Srinagar, Jammu and Kashmir

Website:

Snapdeal.com

I have ordered two books from snapdeal worth rs 486... But as i recived the order i was surprised to see that some old book has been placed in my parcel whose code is less than 100... Even i emailed them and ask them to replace the product but they assured me that they will sort out my problem and will provide my original product means which actually i have ordered within 2days.. But it is 5 th day till date they are neither replying my emails nor have provided my product... I request you to please look into the matter as a student i was in dare need of these books but to trust on snapdeal it was my biggest mistake... As from this i have to face many problems

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Feb 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Snapdeal.com Customer Care's response Dear Irfan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal