Snapdeal.com — complaint against receiving duplicate titan brand product

Divekar Priti

from Mumbai, Maharashtra

Address:

Snapdeal.com,Unit No 301,3rd Floor,A wing,Interface Building No 16,Mindspace Malad west Mumbai 4000646, 400064

I had ordered titan raga nk9710ym01 womens watch sku code : titan 9710 ym01order no [protected] sub order no [protected] hsn 9101 in sale for a discounted price of rs.449 including taxes.
I would like to let u know that i have received a duplicate product which can be clearly seen from the make of the watch and image of reputed company like titan is being tarnished by selling such duplicate products.
Returning the product is easier option for me but this will not stop the sale of such duplicate products and fooling innocent and loyal customers of the brand.
Request you to take strict action against such retailers as customers like me have to face unneccesary hassles in chasing them for such duplicate products. I also want my watch to be replaced with genuine titan product
Retailer address mentioned in the attached invoice

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Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Snapdeal.com Customer Care's response Hi Divekar,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Oct 30, 2019

Updated by Divekar Priti Dear Snap Deal team

Awaiting communication from your end and replacement of duplicate Titan watch with the original make.

Prompt redressal of the issue would be appreciated

Nov 04, 2019

Updated by Divekar Priti It has been 10 days now that i haven't received any communication from Snap deal team.Are you guys serious in solving customers issues?

Verified Support

Nov 09, 2019

Snapdeal.com Customer Care's response Hi Divekar,

We're working to get this issue resolved on priority. Appreciate your patience.

Thanks!
Team Snapdeal

Nov 18, 2019

Updated by Divekar Priti Dear Snapdeal Team

Surprised to know that your Company needs almost one month to resolve the issues on priority.Can you define the timelines of resolving my issue plz.

Nov 25, 2019

Updated by Divekar Priti More than a month passed away still nothing done.
If this is the kind of service you provide you will be shutting your business soon

Dec 27, 2019

Updated by Divekar Priti It is 2 months now that i have not heard anything from your team.Is this the kind of customer service u provide.Need to take further legal course of action now

Jan 06, 2020

Updated by Divekar Priti Still waiting ???

Jan 27, 2020

Updated by Divekar Priti ???

Jan 30, 2020

Updated by Divekar Priti Dear Snap deal online team.I am awaiting your reply...

Feb 05, 2020

Updated by Divekar Priti Still awaiting reply

Mar 09, 2020

Updated by Divekar Priti ????