[Resolved] Snapdeal.com — Defective and different shirt delivered but not replace/refund

[email protected]

from Lucknow, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	snapdeal.com

Snapdeal type of the product - shirts order no.-[protected] date of ordering-8/6/2017 amount paid-1073 problem details-i purchased a shirts from snapdeal on 8/6/2017 but delivered different product so i request for replace but company said they can not replace my product so i want to complaint for that. Please help us with this concern of ours and ensure a smooth replacment/refunding failing to which we have to take up legal steps for this case stands clearly of fraud, misrepresentation and harassment.

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Jul 22, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2017

Snapdeal.com Customer Care's response Dear [protected]@yahoo.com,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Jun 17, 2017

Updated by [email protected] SNAPDEAL Type Of the Product- SHIRTS Order no.-[protected] Date of Ordering-8/6/2017 Amount Paid-1073 Problem Details-I purchased aarrow blue shirts from snapdeal on 8/6/2017 but delivered 13/06/2017 defective and different product so I spoke to their customer care dated 13/06/2017 and they informed me that they will make the corresponding return and refund within 24 hours. It has been already 3 days and no action has been taken from their side.after 3 days I request custumer care for replace. but company said they can not replace my product so I want to complaint snapdeal fraud.Please help us with this concern of ours and ensure a smooth refunding failing to which we have to take up legal steps for this case stands clearly of fraud, misrepresentation and harassment.

Verified Support

Jun 21, 2017

Snapdeal.com Customer Care's response Dear Firzo,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Jun 25, 2017

Updated by [email protected] Order ID [protected]@yahoo.com SNAPDEAL ITEM Of the Product-ARROW BLUE SHIRTS Order no.-[protected] Date of Ordering-8/6/2017 Amount Paid-1073 Problem Details-I purchased aarrow blue shirts from snapdeal on 8/6/2017 but order delivered 13/06/2017 defective and different product so I spoke to their customer care dated 13/06/2017 and they informed me that they will make the corresponding return and refund within 24 hours. It has been already 3 days and no action has been taken from their side.after 3 days I request custumer care for replace. but company said they can not replace my product so I have already complaint no- 319715 in National consumer forum and send complaint by speed post snap deal postal address against snapdeal fraud.Please help us with this concern of ours and ensure a smooth refunding with in 3days failing to which we have to take up legal steps for this case stands clearly of fraud, misrepresentation and harassment.

Jul 10, 2017

Updated by [email protected] Updated by [protected]@yahoo.com, Jun 25, 2017
Order ID [protected]@yahoo.com SNAPDEAL ITEM Of the Product-ARROW BLUE SHIRTS Order no.-[protected] Date of Ordering-8/6/2017 Amount Paid-1073 Problem Details-I purchased aarrow blue shirts from snapdeal on 8/6/2017 but order delivered 13/06/2017 defective and different product so I spoke to their customer care dated 13/06/2017 and they informed me that they will make the corresponding return and refund within 24 hours. It has been already 3 days and no action has been taken from their side.after 3 days I request custumer care for replace. but company said they can not replace my product so I have already complaint no- 319715 in National consumer forum and send complaint by speed post snap deal postal address against snapdeal fraud.Please help us with this concern of ours and ensure a smooth refunding with in 3days failing to which we have to take up legal steps for this case stands clearly of fraud, misrepresentation and harassment.