[Resolved] Snapdeal.com — delivered the defect product - american micronic otg (oven, toaster, griller) | |||
I have ordered american micronic otg 19l in snapdeal. Seriously i felt very bad once i received the order. 1. First of all the product is not working dead. Not heating. 2. No warranty card, no manual, tong was missing 3. Rust on the grill, seems like old product. We have trusted on snapdeal that's y we placed the order. I have filed a complaint in snapdeal help centre but they are not responsing accurately. Note: they mentioned the product is not eligible for return. Simply they were sending defect item. Was this information helpful? | |||
Feb 5, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 17, 2018 Snapdeal.com Customer Care's response Dear Meenatchy, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Verified Support Dec 18, 2018 Snapdeal.com Customer Care's response Dear Meenatchy, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Verified Support Dec 20, 2018 Snapdeal.com Customer Care's response Dear Meenatchy, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Verified Support Dec 29, 2018 Snapdeal.com Customer Care's response Dear Meenatchy, Hope you are doing well. We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority. Thanks! Team Snapdeal Verified Support Jan 05, 2019 Snapdeal.com Customer Care's response Dear Meenatchy, Hope you are doing good. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 10 days. Regards, Team Snapdeal | |||
 3 Comments | |||
Comments
Order id-[protected]
Ordered item on 29th November, still today product not received, continuously postponing the delivery and actual delivery date 7th and this is not expected from a reputed online company
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Ordered item on 29th November, still today product not received, continuously postponing the delivery and actual delivery date 7th and this is not expected from a reputed online company
Snapdeal.com Customer Care's response, Dec 18, 2018
Verified Support
Hi Raghavender,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
Return rquested
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Shyamkar kashyap's reply, Dec 16, 2018
Return requested
Snapdeal.com Customer Care's response, Dec 18, 2018
Verified Support
Hi Shyamkar,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
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