[Resolved]  Snapdeal.com — fake casio edifice watch ex-187 confirmed by the casio company itself

Address:	Kolkata, West Bengal, 700094
Website:	www.snapdeal.com

On 22 nd february, 2018 through the shopping platform www.snapdeal.com i have ordered for a genuine casio edifice stopwatch men's chronograph eefr-539bk-1avudf (Ex187) vide order no-[protected] with 2 years domestic warranty fulfilled by the casio company and this watch costs me rs:-5950/- with 42% discount and rs:-500/- discount for sbi card payment. This product was delivered to me on 1st march, 2018 by the courier partner. When i opened the product there was no warranty card or authentic or original papers given by the casio company. Not only that already both hands of the watch moving. That means it may be a used watch because no key cap was there. I didn’t find any warranty card or original brochure with it. I think this is not a genuine product with warranty and it’s a grey market product or imported one. Thus i am not happy with the quality of the watch and credibility of the seller. So on that very same day i asked for a return request vide request no ticket[protected] as i m not happy with the quality of the watch. But on 2nd march, 2018 i have received a mail from snapdeal that your product is not eligible for return. So i m feeling cheated as it was written with the product description that "easy return" "authentic products" and "100% payment protection". As i complained against that it is a fake casio watch then i got a reply thatwww.snapdeal.com authority want a fake confirmation letter from the authenticated source such as authenticated casio service centre. So that i went to the capital electronics at 12, j. L. Nehru road, kolkata-700013, west bengal which is an authorized service centre of casio company. After showing the watch to them they demanded for warranty card. As i am couldn’t show them the warranty card they told me that without warranty card they are not going to give me any kind of warranty on the basis of tax invoice only. But they also took the watch from me for authenticity verification. They have told to me that they are going to confirm the originality but it will take time around 20-24 days. Now they have confirmed me that this watch which i have bought through your shopping platform is a fake one and this is not a original casio watch. I am attaching a photograph of the fake confirmation letter alongwith this e-mail

Now i would to mention that as it is not an original casio watch so i want to return it back to you and i need my money refund through the original payment method. Thanking you