[Resolved] Snapdeal.com — fake nike air max shoes

Rao Ashish

from Delhi, Delhi

Address:	New Delhi, Delhi, 110075
Website:	[email protected]

Hi team

I ordered nike air max shoes. I got shoes on very high discount during diwali. On seeing first i noticed that something is wrong with shoes. Shoes was worth rs 15000 and from snapdeal got at 4k. After wearing twice the nike name on rubbed off and shoes also not comfortable while wearing.

I will request for change of shoes as its fake nike show. I have nike shoes and it clearly shows that this one is fake. I don't feel wearing it. I would request a change of shoes or refund.

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Dec 22, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Snapdeal.com Customer Care's response Dear Rao Ashish,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Nov 19, 2017

Updated by Rao Ashish I had a conversation with Snapdeal support team. They informed they will give me some voucher or exchange code which i need to show to Nike outlet and they will exchange and give new shoes. I am still waiting for those voucher. Also in initial conversation they said they can't exchange as its 7 days policy.

Just want to raise how would i get to know in 7 days that the shoes i ordered is fake after wearing twice i got to know that its fake product. Till that time it was 15 days. Now support team said that to go to outlet with that voucher if they replace good otherwise they will see how can they help.

I am still waiting for voucher or any kind of message which i can shows to nike outlet. Otherwise they will directly say me you haven't purchased from us they why we would exchange. So message from Snapdeal will help.

Quick closure will be helpful .

Thanks

Verified Support

Nov 20, 2017

Snapdeal.com Customer Care's response Dear Ashish (Rao Ashish),

Hope you are doing well.

Our team is working on your concern and would get in touch with you on email at the earliest. We request your cooperation in the interim.

Regards,
Team Snapdeal

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Comments

Jaffar Kalladka

from Bengaluru, Karnataka

Batrey return kiya ...fefund inisieut nahi diya plz this amonnt my acount me transefar karo

Snapdeal.com Customer Care's response, Nov 13, 2017

Verified Support

Dear Jaffar Kalladka,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal